FAQs
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Frequently Asked Questions
What services does Woshbox offer?
We offer Wash & Fold laundry, Dry Cleaning, Household Item cleaning (comforters, rugs, linens), and Commercial Laundry for businesses like gyms, spas, Airbnbs, and more.
Do you clean specialty items?
Yes! We handle wedding gowns, pet bedding, lab coats, uniforms, and more.
Do you offer alterations or repairs?
Yes, we offer minor repairs and alterations.
Is pickup & delivery free?
Yes—for all subscribers. For one-time customers, it's free on orders over $25.
How do I schedule a pickup?
Click "Schedule Pickup" on our website. Choose your day, enter your info, and you're all set in under a minute.
Where do you pick up and drop off my clothes?
We pick up and drop off at your front door, porch, or another safe location you select during scheduling.
Can I choose my delivery day?
Yes—available delivery and return times appear when you book depending on your address. VIP Prime members get priority and faster slots.
How will I know my scheduled pickup and delivery days?
We send you confirmation by text and email. You'll also get status updates throughout the process.
What if I need a special pickup or delivery time?
No problem—use your customer portal or contact us directly. We'll do our best to accommodate your request.
What is your turnaround time?
Standard: 2-3 business days. VIP Prime members: Next-day or same-day (depending on location & request time).
What are your rates?
Wash & Fold Standard: $2.99/lb - Subscription: As low as $1.38/lb
What are the benefits of keeping my card on file?
It makes reordering quick, enables automatic billing, and lets you book pickups in seconds—no manual payment needed.
What detergent do you use?
We use eco-friendly, skin-safe detergents by default. Let us know if you prefer fragrance-free or have allergies—we’ll accommodate.
Can I request special care or instructions?
Yes. You can add care notes during scheduling or include a note in your bag.
How do you remove odor from fabrics?
We use specialized, non-toxic treatments that eliminate odors from smoke, mildew, pets, and more—without masking them with fragrance.
What solvent do you use for dry cleaning? Is it safe?
We use hydrocarbon solvent, which is safer for your garments and the environment compared to traditional PERC-based cleaners.
Why choose a dry cleaner that uses hydrocarbons?
Hydrocarbons are gentle on fabric, non-toxic, and environmentally responsible. They preserve color and prevent shrinkage.
How often should I clean my comforter?
Every 3 months is ideal—or more often if you have pets or allergies.
Do you clean rugs or tablecloths?
Yes—we clean washable area rugs, area rugs, tablecloths, napkins, and more.
Do you offer clothing storage?
Not at this time.
What is the Customer Portal?
Your personalized dashboard where you can:
View and manage orders
Track pickup and delivery
See reward points
Update instructions, address, or card on file
Upgrade to VIP or edit subscription
How do I access the portal?
After your first order, you’ll get a login link via email or text. You can access it any time from our website.
What are rewards points?
You earn points with every order. They can be redeemed for: Discounts on services.
How do I check my points?
Log in to your portal—your points will be displayed on your account homepage.
How do I get special discounts?
Join VIP Prime
Earn rewards points
Follow us on social media
Subscribe to emails & texts for exclusive promotions
What if are clothes lost or damaged?
Losing or damaging items is super uncommon. If, by any chance, we lose or damage something, let our customer service know within 48 hours of getting your order back. After that time, we can’t take responsibility for any lost or damaged items.
Do you pay the full amount for lost or damaged clothes?
Our liability is limited and may vary depending on the condition, age, and value of the item. The maximum compensation will not exceed 10 times the price charged for processing the item.By accepting our invoice at drop-off or pickup, you automatically agree to all of our terms and policies.
VIP Prime members get specials every week!
Frequently Asked Questions
Discover answers to common inquiries below
What days and times do you deliver and pick up?
We offer pickup and delivery Monday through Friday between 8:00 AM and 2:00 PM. While we can't guarantee an exact time, we assign you a delivery route so your pickup or drop-off happens around the same time each service day. Make sure to have everything outside before 8:00 AM so our driver can collect your order without delays.
Is there a delivery fee or minimum order amount?
There is no delivery fee, but we do have a $25 minimum order requirement for all delivery services. This applies to everyone, including members. As long as your order meets the $25 minimum, pickup and delivery are completely free—no extra charges or hidden fees.
What happens if I miss a scheduled pickup or delivery?
If you're not home and haven't left your items in a secure, agreed-upon spot, we may skip the pickup and apply a $15 missed pickup fee. For deliveries, we usually leave your order in the location you selected (like your front porch or package room). If that’s not possible, we’ll contact you to make arrangements. If something comes up, just let us know—we’re happy to reschedule!
How long does the dry cleaning process take?
Dry cleaning typically takes 2–3 business days. If you have special items that need hand washing, it may take longer. Rush service may be available upon request.
Can you remove tough stains from clothing?
We always try our best, but stain removal is not guaranteed. Results depend on the fabric, the type of stain, and how long it has set.
🔸 Stain treatment is included for dry cleaning items only.
🔸 Wash & Fold services do not include stain removal.
For better results, please bring in stained items as soon as possible and let us know what caused the stain.
Is wedding dress preservation available?
Yes! We offer wedding dress cleaning and preservation services to keep your gown looking beautiful for years to come. Our process includes gentle cleaning, detailed inspection, and packaging in a preservation box to protect it from yellowing, dust, and moisture.
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