What is the customer portal?

Transforming your daily routine is easy with our platform. Seamlessly handle your laundry orders, effortlessly schedule pickups for clothes cleaning, and efficiently manage payments while redeeming your rewards. A few taps on your phone, and voila! Laundry day becomes laundry minutes. Plus, you can conveniently track your order from anywhere!

Can I choose my Delivery day?

Your address matters! Our system automatically lets you choose pick-up and delivery dates. However, if you have a specific day in mind, don’t worry – we can adjust our services to suit your needs.

What is your turnaround time?

For in-store orders, it takes 2 days. If you’re getting something delivered, it’ll be with you in 3 days. But, if you’re eyeing special items like wedding dresses, leather jackets, or area rugs, it might take a bit longer – around 2 weeks. Plan accordingly and let us make sure everything reaches you just right!

What if are clothes lost or damaged?

Losing or damaging items is super uncommon. If, by any chance, we lose or damage something, let our customer service know within 48 hours of getting your order back. After that time, we can’t take responsibility for any lost or damaged items.

What are the benefits of having my credit card on file?

By keeping your credit card on file with us, you enjoy numerous perks. Firstly, you automatically receive a 20% discount on every purchase when your credit card is on file along with your email. Moreover, you’ll experience quick and contactless service. Picture this: effortlessly cruising through our drive-thru, grabbing your order, and driving off in under two minutes. Isn’t that amazing?

What is a reward point?

Once you’ve set up an account, you can start earning points on each visit. Collect 1 point for every dollar spent, and later, you can use these points towards available rewards.

Do you offer same-day service?

We offer same-day service by request.

How do I get special discounts?

Stay connected with us! Follow @getwoshbox on Social Media, and make sure to include your email address in your customer portal account.

How often should I clean my comforter?

For those big sheets, comforters, and duvets, it’s a good idea to clean them every quarter. A helpful tip is to do it when the seasons change. This makes it easier to remember and stay consistent with your cleaning routine.

Where do you pick up and drop off my clothes?

You choose the location at your home where you’d like us to pick up and drop off your clothes (front, side, back doors, garage, etc.)

How will I know my scheduled drop-off and pick-up days?

Your schedule will be arranged when your account is set up. A nightly phone message is sent to your phone of record at 7PM, the night before your schedule p/u as a reminder.

What if I need a special pick-up or drop off?

We pride ourselves on our world class customer service; we can make arrangements for special deliveries.

What do you do besides dry cleaning?

We are a full service cleaner: alterations, leather, suede, and fur (repair and cleaning), bulk laundry (wash and fold and), bed linens and tablecloths (regular and hand finishing), draperies, and preservation of wedding dresses.

What type of solvent do you use? Is it safe? What should I look for in choosing a dry cleaner?

We use a hydrocarbon solvent called DF 2000. This is the best hydrocarbon solvent in the industry.  The hydrocarbon solvents used today, with their high purity and higher flashpoints, are completely biodegradable and safe for the environment and for the industry workforce.

Are hydrocarbon solvents safe for the environment?

The hydrocarbon solvents used today, with their high purity, are completely biodegradable and safe for the environment, as well as for laundry service employees and customers. Bacteria naturally degrade the hydrocarbons.

The same hydrocarbons that are sold today for use in dry cleaning are also sold in the personal care market. They are used in makeup, hand cleaners, lotions, and dozens of other cosmetic products. In addition, they are approved for use in direct food contact applications, such as beet sugar manufacture and vegetable cleaning.

How do we remove odor in clothing and other fabrics?

We use a deodorization process that is called the ozone treatment. The ozone treatment produces an oxidizing agent that creates the same sweet smelling air associated with a rain storm.
When we use it during a wash cycle, it activates water and makes laundry detergents tremendously more efficient. Even in cold water and without harsh stain removing chemicals, soil and dirt particles are easily separated from fabrics, leaving your clothes spotless and colors vibrant and bright.
Fine hotels and even hospitals use Ozone laundry systems, because it kills 99% of common strains of bacteria and effectively deodorizes fabrics.

Why choose a dry cleaning service that uses hydrocarbons?

As stated above, hydrocarbon solvents have a clear advantage over perchloroethylene (perc) when it comes to being safe for the environment; as well as for your personal health and the health of your family. By choosing a dry cleaner or laundry service that uses hydrocarbon solvents, you are helping to reduce environmental pollution and are providing your family with clothes that are cleaned with a process that you can be certain will cause no health problems. In addition, your clothes will have a fresh, clean scent rather than the unpleasant chemical smell.

Do you need storage for your clothes?

We understand the importance of reuniting you with your items as soon as possible, which is why we do not offer long-term storage. We will send text reminders every week to help you keep track of your items. However, please note that if your clothes remain with us for more than three months, we will donate them to charity.

Check out our web chat at getwoshbox.com!

Our excellent customer support team is available 24/7 to answer any questions you may have.
We guarantee you’ll enjoy your new freedom!