Our Policy

Redo & Damage Policy

At Woshbox, we do everything we can to ensure your garments are treated with care. If something doesn’t meet your expectations, we’re here to help—but we also want to be transparent about our policies.

Timeframe

-Please notify us within 48 hours of your delivery/pickup if there’s a problem with your order.

-Claims made after 48 hours will not be eligible for redos or adjustments.

What You’ll Need

-The original Woshbox tag attached to the item

-The order ticket or reference number.

Redo Qualifications

-Redo services apply only to cleaning services (not alterations).

-Items must be reprocessed based on the original service requested.

-All redos must be approved by management.

Alteration Policy

-Alteration items must be pre-pinned by the customer.

-We do not pin, mark, or size items in-store.

-Alterations are not eligible for redo.

Limitations & Disclaimers

-Old or Weak Fabric:

We are not responsible for damage to fragile, worn, or aged garments that are structurally compromised.

-Dry Clean Only Items:

We will not machine wash dry-clean-only items to avoid shrinkage or distortion.

-Lost or Damaged Items:

In the rare case of a loss or confirmed damage:

Compensation is not based on a fixed formula. We evaluate each case individually, considering the item’s condition, age, replacement value, and cause of the issue.

We do not automatically compensate at 10x the cleaning price.

A manager will review your case carefully using your order history, security footage, and customer records to ensure a fair resolution.

(Some items may not qualify for compensation due to prior wear or existing damage)

📩To report a concern or request a review:

Please email [email protected] and include your name, order number, and a brief description of the issue.

By accepting our invoice at pickup or drop-off, you automatically agree to all Woshbox terms and policies.

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